RETURNS AND CANCELATIONS.
Products eligible for returns:
1. Clothing items
Products not eligible for returns:
2 Customised Products
To return your order:
Did not like our product which you shopped ? Changed your mind? Did not like the fit? No worries we respect your sentiments that many a times you bought a outfit but because of some reasons you want to return or cancel the product. We value your money and we would not like you to waste your money on products which you would not use. We offer a very simple and easy 7 days return or exchange policy to you. Please note the below for returning your product which is purchased.
* Inform: Share the photos and the tags of the products you need to return. This should be communicated to us within 48 hours from the time you receive your product. You can email us at 'Klothinpallette02@gmail.com to inform us about your return and we will call you back to explain you the return process.
* Return: The products should be shipped back to us within 7 days from the day you receive your product. The cost of shipping the product will be borne by the customer. The products should be in the original and unused condition. We will not be able to process the refund of the amount if the product is found damaged or not in its original condition. Please use a reliable courier service for shipping the products and share the tracking details once the product shipped.
* Refund: Once we receive your product, we will inform you within 48-72 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refunds policy.
To exchange your product with another product:
1. If you want to exchange it with any other product from the website, the above procedure of returning the product will have to be followed.
2. To exchange your product for a different size:
1. Please visit the link with your order number or phone number within 7 days from the date of receipt of shipment stating the exchange reason and selecting the product you wish to exchange in your order.
2 The customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, a new order for the different size needed will be auto placed and the shipping fee will be charged again.
4. Customised Products - Incase you have any customised products ( increased dress length, sleeve length etc. or made as per measurements provided) Please note any customisation makes your order ineligible for returns.
We click our photos in natural light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.
Also, our products are truly handcrafted and hand done. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to it. Please also understand that unlike chemical dyed and digital printed products, handcrafted products are not mass manufactured but Infact made in batches. Thus slight variation in colour, shade, motif in each batch produced is natural due to the human involvement in the process.
However, if the product has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.